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Shipping Policy

 

Effective Date: 01/07/2024

At AxtraCare.com, we strive to provide our customers with a seamless and efficient shipping experience. Please read our shipping policy carefully to understand how we manage and process your orders.

 

Order Processing

• Dispatch Time: We aim to dispatch all orders within 1-3 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

• Shipping Confirmation: Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

 

Shipping Methods

• Courier Service: All orders are shipped through Shiprocket, our trusted logistics partner. Shiprocket ensures reliable and timely delivery of your purchases.

 

Shipping Delays

• Communication: In the event of any delay in shipping due to unforeseen circumstances, we will promptly notify you. We will confirm the delay with you before dispatching the order.

• Customer Approval: If the delay is unacceptable to you, you have the option to cancel the order, and we will process a full refund.

 

Shipping Locations

• Service Area: We currently provide shipping services within India only. Orders placed from outside India cannot be processed or shipped.

 

Tracking Your Order

• Tracking Information: After your order is dispatched, you will receive an email with tracking details. You can track the status of your shipment using the tracking number provided.

• Customer Support: If you have any questions or concerns about your order, please contact our customer support team at support@axtracare.com.

 

Shipping Charges

• Standard Shipping: Shipping charges are calculated at checkout based on the weight and dimensions of the package and the delivery location.

• Free Shipping: We may offer free shipping promotions from time to time. Please refer to our website for details on any current promotions.

 

Address Accuracy

• Customer Responsibility: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that the address can be changed if the order has already been processed.

 

Undeliverable Packages

• Return to Sender: If a package is returned to us as undeliverable due to an incorrect address or other delivery issues, we will contact you to arrange re-shipment. Additional shipping charges may apply.

 

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

AxtraCare.com Email: axtracare@gmail.com

Thank you for shopping with AxtraCare.com. We appreciate your business and are committed to providing you with the best possible service.