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Return and Refund Policy

 

Effective Date: 01/07/2024

At axtracare.com, we strive to provide the best products and services to our valued customers. If you are not entirely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully to understand your rights and obligations.

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Return Policy

Eligibility for Returns:

1. You have 3 days from the date of delivery to initiate a return.

2. The product must be in its original condition, unused, and in the same packaging as received.

3. To be eligible for a return, you must provide proof of purchase.

4. Return Process:

• Video Recording Requirement:

  • Before opening the parcel, customers are required to make a video of the received product. This video should clearly show the condition of the package and the product inside.

1. Initiating a Return:

   • To initiate a return, contact our customer support team at support@axtracare.com with your order details and the video recording of the unopened parcel.

2. Shipping the Return:

   • After your return request is approved, you will receive instructions on how to send the product back to us. The product must be securely packed to avoid damage during transit.

Conditions for Return:

• The product must be unused, undamaged, and in its original packaging.

• All original tags, labels, and accessories must be included.

• Returns that do not meet these criteria will not be accepted.

 

Refund Policy

Processing Refunds:

• Once we receive the returned product and verify its condition, we will process your refund.

• Refunds will be issued to the original method of payment within 7 business days.

        Non-Refundable Items:

• Certain items are non-refundable, such as [list any non-refundable items, e.g., perishable goods, personalized items, etc.].

• Shipping costs are non-refundable.

       Exchanges:

• We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

 

Important Notes

• Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately at axtracare@gmail.com. Provide a video of the damaged or defective product for a quicker resolution.

• Late or Missing Refunds: If you haven’t received a refund after the specified processing time, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at axtracare@gmail.com.

 

For any questions or concerns regarding our return and refund policy, please reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for shopping with AxtraCare.com.